We'd like you to be happy with everything you purchase from Ozone Purity's websites, ozonepurity.com or shopozonepurity.com. Should you change your mind about your purchase, please see below for more information on our return policy.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase or a note with your Order ID and RMA number, and mail your return to the following address:
1520 Luna Rd #120
Carrollton, TX 75006
Please note, you will be responsible for all return shipping charges and insurance. We strongly recommend that you purchase shipping insurance and use a trackable method to mail your return.
Please package your return items securely so they are not damaged in transit. If the items are glass bottles, wrap them individually so they are not damaged in transit.
After we receive your return and inspect the condition of your item, we will process your refund. Please allow at least 5 business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at firstname.lastname@example.org to arrange a refund or reshipment of item(s).
The following items cannot be returned:
If you have any questions concerning our return policy, please contact us at email@example.com.